HR SERVICES ANALYST II

About the Company

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

About the Role

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately route requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key Responsibilities

• Manages the activities of a HR Service Center team, often through other supervisors; provides task direction, monitors performance and handles escalations.
• Guides team on the execution of duties, proper procedures, policies and requirements.
• Organizes and facilitates ongoing development, evaluation/testing, and maintenance of processes and documentation in area of responsibility (e.g., HR Service Center scripts, Standard Operating Procedures).
• Responsible for the development and implementation of operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center team.
• Performs audits and validations of HR Service Center transactions; analyzes and corrects errors and ensures proper quality controls are in place to avoid future errors.
• Evaluates vendors based on selection criteria, proposes vendors to management, and provides vendor performance feedback.
• Monitors processes, workflow and volume to ensure adherence to partnership agreements and turnaround time; takes corrective actions and ensures excellent customer experience.
• Develops, reports, and reviews metrics to drive performance, identify trends, and develop/implement process improvements; escalates issues and proposed solutions as appropriate.
• Ensures all company, federal, state, local, and other applicable compliance requirements are met.
• Manages a team of HR Services employees: allocates resources to direct reports, gives support and feedback on work performance, provides coaching and training for career development and drives a high-performance culture.

Qualifications

• Bachelor degree (or equivalent); advanced degree preferred.
• Typically requires 5+ years of functional experience (e.g., HR call center/service center, HR functional area).
• Typically requires first supervisory experience.
• Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment.
• Strong professional and HR operational knowledge and understanding of end-to-end processes.

Additional Information

• Competencies: SET — Strategy, Execution, Talent (for managers).
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.