I2C DS Collection & Dispute Sr Analyst

Job Description:

• DePuy Synthes is recruiting for a I2C DS Collection & Dispute Sr Analyst, located in Bangkok, Thailand.
• ITC Collections & Dispute Management Sr Analyst - is responsible for end-to-end ownership of customer collections and dispute management activities within the Invoice-to-Cash (I2C) process, supporting Johnson & Johnson Global Services Finance.
• This role supports high-risk, high-value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive follow-ups, customer engagement, negotiation, and dispute resolution techniques
• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)
• Monitor collection performance and KPIs against Service Level Agreements (SLAs)
• Perform AR forecasting, trend analysis, and root cause analysis on payment behavior
• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.
• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high-value, or high-risk disputes.
• Manage non-disputed credit transactions and revenue reconciliation activities.
• Provide guidance and escalation support for complex customer and internal issues to expedite resolution.
• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.
• Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams.
• Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue-related matters.
• Support management with ad-hoc analysis, reporting, and special projects as required.

Qualifications:

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.
• Basic Negotiation skills
• Analytical and problem solver

Required Knowledge, Skills, and Abilities:

• Technology proficiency in Microsoft Office and ERP
• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
• Teamwork spirit and can work under pressure

Preferred Knowledge, Skills and Abilities:

• Knowledge of SAP systems
• Foreign language capability is a plus