Vacation Consultant (Japanese-English Speaking)

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is conducting Club Presentations for guests. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Responsibilities

• Achieve the required targets effectively and in a professional and honest manner.
• Deliver Club Presentations consistently and accurately, including being an active and punctual participant in all presentations and trainings, keeping presentations and materials current, and continuously developing presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments as necessary and follow AVC best practices when presenting to guests.
• Build rapport and establish trust with guests throughout the entire presentation process.
• Discover guests’ needs through strategic questions and discussions to customise the Club Presentation.
• Explain the features, advantages, and benefits of becoming a Club Points Owner and suggest the appropriate Club Points Ownership Tier to suit guests’ vacation needs.
• Have a working understanding of financing options and ownership details to answer questions regarding servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Treat all guests, whether they purchase or not, with respect and courtesy to ensure high satisfaction.
• Represent the company in an ethical, moral, and professional manner and support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD and adhere to ‘New Owner’ quality assurance and follow-up procedures.
• Respect and interact with colleagues to maintain a ‘one team’ ethos, demonstrate understanding of AVC’s culture and processes, and assist in mentoring other VCs as requested.
• Maintain awareness of current events and AVC destinations to foster relationship building with potential guests and owners.
• Perform other duties as assigned, which may include business travel.

Key Performance Indicators

• Achieve all required targets established as part of defined goals.
• Attain high internal and external guest satisfaction.
• Conduct professional presentations.
• Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
• Perform as an active and engaged team member.

Qualifications

Required Skills and Attributes:

• Positive and enthusiastic attitude.
• Excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player.
• Ability to multi-task.
• Problem-solving and negotiating abilities.
• Must be willing to work weekends or holidays if the need arises.
• Japanese-English speaking (as indicated by role title).

Education and/or Experience:

• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable, though not essential.