Chubb Life: Assistant Manager - Distribution Compliance

About the Role

• Support the investigation of fraudulent activities involving agents, arising from customer complaints, market surveillance, field reviews, or anonymous reports.
• Assist in fact-finding, coordination, and reporting to ensure timely escalation to the head of distribution compliance, or the relevant committee for decision-making.
• Provide administrative and operational support for distribution compliance activities, including document management and compliance reporting.
• Assist the Compliance Team in implementing investigation procedures, maintaining regulatory records, and supporting audits, training, and regulatory inspections to ensure compliance with applicable laws and internal policies.

1. Investigation Process

• Conduct fact-finding investigations into suspected fraudulent activities.
• Collect evidence, prepare case files, and coordinate with Legal and Compliance, Distribution, and other relevant departments.
• Assist in preparing investigation summary reports and submitting them to the head of distribution compliance.

2. Follow-Up Process

• Support coordination with Distribution Compliance to monitor corrective actions.
• Assist in reinforcing compliance policies, procedures, and training to prevent recurrence.
• Support fraud trend analysis and provide input to Distribution Compliance.

3. Professional & Technical Development

• Support initiatives to enhance investigation methodologies and tools.

4. Administrative & Other Responsibilities

• Maintain accurate and up-to-date case tracking systems, investigation records, and documentation.
• Support periodic review of investigation-related policies and procedures.
• Support internal and external audit and regulatory inspections related to AML.
• Undertake and perform any additional duties as required.