Special Order Management Officer

Roles and Responsibilities:

• Perform order creation and order maintenance/changes as well as handle all invoicing matters based on customers' requests.
• Verify all order lines of backorder, open orders in system and prepare order status reports on daily basis and manage those sales orders according to customer/principal's requirement.
• Liaise with other internal teams on order release to ensure orders are delivered within due date.
• Prior to shipment, monitor daily backorder / open orders closely to ensure these orders can be fulfilled.
• Receive and make telephone calls on order related and other enquiries as basic routine.
• Monitor delivery performance.
• Handle customer's complaints.

Minimum Qualification:

• Bachelor degree in any field
• Experienced in document preparation and order taking
• Detail oriented relating to data entry, problem solving, and information/process analysis
• Prioritize tasks and manage time to meet deadlines
• Receive work direction from multiple people
• Good communication skill with service mind
• Able to read and write in English would be advantage
• Good personality and presentation
• Able to work under pressure
• Familiar with Microsoft office program, as well as the use of office equipment
• Good typing skill both Thai and English

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.