Assistant Store Manager

About the Company

heytea

Responsibilities

• Assist the Store Manager to oversee daily store operations ensuring compliance with company standards for operating procedures, product quality, and service delivery.
• Help manage staff scheduling, on-site coordination, and incident handling to maintain efficient store operations.
• Maintain food safety, hygiene, and a clean store environment.
• Help manage inventory levels and ordering to ensure sufficient stock of ingredients.
• Ensure exceptional customer service across retail areas, addressing concerns and resolving issues in a timely and professional manner.
• Assist in training and coaching store staff under the guidance of the Store Manager.

Qualifications

• Minimum 2 years of management experience in F&B, retail, or hospitality; experience in managing high-traffic stores preferred.
• Working proficiency in Chinese (Mandarin) is required to support daily operational communication.
• Strong leadership, decision-making, and problem-solving skills in fast-paced environments.
• Familiarity with inventory management, sales tracking, and operational processes.
• Detail-oriented, responsible, and capable of maintaining operational standards.

Additional Information

• Work arrangement: onsite
• Employment type: full-time