Immigration Team Lead

About the Company

Immigration is complex, high-stakes, and deeply personal. At Issa Compass, we combine legal expertise with technology to make the process clearer, faster, and more reliable for people moving to Thailand.

About the Role

We are hiring an Immigration Team Lead to take full ownership of case quality, team performance, and legal standards across a high-volume operation. This is a hands-on leadership role — you will not only handle complex cases, but guide and oversee a team managing 200+ active cases at any given time (and increasing every month).

Responsibilities

• Team leadership & case oversight: lead and manage a team of immigration consultants handling 200+ concurrent visa and work permit cases; review team output and ensure consistently high standards across all submissions; provide day-to-day guidance and act as the final escalation point for complex or high-risk cases.
• Legal oversight & case quality: apply structured legal reasoning across supervised cases; ensure compliance with Thai immigration laws, regulations, and evolving embassy practices; identify risks, inconsistencies, and documentation gaps early and ensure all submissions meet embassy expectations and regulatory standards.
• Immigration strategy & subject-matter leadership: act as the internal authority on Thai visas and work permits; translate regulatory changes and embassy behaviour into clear internal guidance; advise founders and leadership on case strategy, risk, and positioning; continuously improve internal legal playbooks and knowledge systems.
• Government relations: maintain and develop working relationships with Thai government officials and relevant authorities; navigate grey areas and evolving requirements with judgment and credibility; support escalations or sensitive cases requiring external coordination.
• Process & scale: design and enforce SOPs that ensure consistency across a high volume of cases; build systems to scale the team without compromising legal accuracy; reduce rework, errors, and compliance risk through structured processes.
• Product & systems collaboration: work with product and engineering to translate legal workflows into scalable systems; help define which parts of the process can be automated versus require expert judgment; provide feedback from real cases to improve platform accuracy and decision-making.

Qualifications

• LL.B. (or equivalent law degree).
• 5+ years of direct experience handling Thai visas and work permits.
• Proven experience working with Thai immigration authorities and government stakeholders.
• Experience leading or mentoring junior team members in a case-based environment and strong ability to manage high case volume without compromising quality.
• Excellent legal reasoning and attention to detail.
• Clear communicator in both English and Thai.

Why This Role Is Different

• Own the output of an entire immigration team and directly influence outcomes across hundreds of active cases.
• Set the legal and quality standard for the company and shape how immigration services scale through systems and technology.
• Move from individual execution to operational and legal leadership.