Head of Coffee Operations

About the Role

The Head of Coffee Operations is responsible for leading and overseeing all aspects of coffee business operations, including store performance, operational excellence, business expansion, store development, and customer experience. This role ensures brand consistency, profitability, and sustainable growth while driving innovation in coffee operations, store design, and market expansion.

Responsibilities

• Lead daily operations across all coffee stores to ensure smooth, efficient, and profitable performance, implement operational standards, SOPs and service excellence programs, and ensure compliance with health, safety and hygiene policies.
• Monitor sales performance, labor productivity, F&B quality and customer satisfaction; drive operational improvements for efficiency, cost control and guest experience.
• Develop and execute expansion strategies, identify new business opportunities and store locations, conduct feasibility studies and manage new store opening timelines and cross-functional coordination.
• Work closely with business development and design teams on store concept development, layout planning, equipment planning and approval, and oversee renovation and remodeling projects to maintain brand standards.
• Collaborate with supply chain and procurement teams to maintain product quality and inventory management.
• Lead, coach and develop operations managers and store teams, support recruitment, training, succession planning and foster cross-team communication with marketing, finance, HR and product development.
• Manage operational budgets, P&L performance, analyze KPIs and sales reports to support business decisions, and support menu engineering, pricing strategy and promotional planning.
• Ensure consistent brand presentation and customer experience across all locations, monitor customer feedback and implement service improvement initiatives, and stay updated on coffee, retail and lifestyle trends.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Retail Management or related field.
• 7–10+ years of experience in coffee, F&B, retail or hospitality operations management with strong multi-unit operations and business expansion experience.
• Knowledge of store development, design coordination and project management.
• Strong leadership, analytical and strategic planning skills.
• Excellent communication and stakeholder management abilities.
• Passion for coffee culture, customer experience and retail innovation.

Skills

• Experience in specialty coffee or premium café brands and understanding of market trends and consumer behavior.
• Ability to manage fast-paced, multi-functional projects and oversee store delivery timelines.
• Detail-oriented, result-oriented and highly operationally driven.