Back Office Executive

Position Overview

We are seeking a detail-oriented Back Office Executive to support membership administration and local business operations. The role covers onboarding coordination, KYC documentation, billing and collections, contract administration and operational reporting.

Key Responsibilities

• Coordinate member onboarding, collecting required information and checking documentation for completeness and accuracy.
• Liaise with Compliance on KYC requirements, outstanding documents and matters requiring review or escalation.
• Track onboarding progress and keep relevant teams informed of outstanding actions.
• Maintain accurate member records and handle personal and financial information confidentially.
• Prepare and coordinate membership invoices, monitor payment status and follow up on outstanding balances.
• Resolve billing queries with Finance and the relevant client-facing teams.
• Administer vendor and freelance introducer contracts using approved templates and processes.
• Track contract signatures, renewals, payment terms and supporting documentation.
• Check supplier invoices and introducer payment requests against approved agreements before submitting them for processing.
• Prepare regular updates on onboarding, outstanding payments, contract status and operational activity.
• Coordinate with Group teams to maintain consistent records, processes and documentation.
• Identify administrative gaps and suggest practical improvements to accuracy and efficiency.

Relevant experience

• Relevant experience in back office operations, client onboarding, membership administration or financial administration.
• Familiarity with KYC documentation and compliance processes, ideally within financial services or another regulated environment.
• Experience supporting invoicing, payment tracking and collections.
• Strong document management skills and attention to contractual details.
• Ability to handle sensitive information with discretion and accuracy.
• Good organisational skills and the ability to follow up consistently on outstanding actions.
• Proficiency in Microsoft Office and confidence using CRM
• Excellent written and spoken English; with fluency in at least one additional language – Thai, Vietnamese, Cantonese, Mandarin or Malay.