Specialist, Order Management (Supply Chain)

About the Role

Imagine being responsible for collaborating with global stakeholders that drive the supply chain program for the world’s largest jewellery brand. If you love creating an inclusive work environment, then you might be our next Specialist, Order Management at Pandora Crafting & Supply

What You'll Do

• Collaborate effectively and build strong relationships with relevant stakeholders in Global Supply Chain and Crafting & Supply to maintain alignment and transparency in operations.
• Receive supply plans (Forecast) from Global supply chain and ensure their accurate integration/upload into the system.
• Analyze variations, trends, and changes in the supply plan (Forecast) to anticipate potential impacts on operations.
• Collaborate with Material and Tactical Operations teams to assess the impact of supply plan changes on raw material availability and capacity constraint to support Product availability.
• Communicate with the Global supply chain on order fulfillment, addressing all concerns related to supply issues and capacity constraints. Provide timely updates and work collaboratively to identify solutions.
• Ensure timely and accurate integration/upload for order fulfillment into the system and collaborating with relevant stakeholders in Global Supply Chain and Crafting & Supply to manage order fulfillment follow based on the factory calendar volume, concepts and agreements.
• Analyze order fulfillment compare with plan to understand and identify the impact for capacity and material including product availability (Uncover demand).
• Respond to customer inquiries promptly and provide exceptional service throughout the order fulfillment process to support product availability.
• Collaborate with Scheduling, Production and Shipment team to develop delivery plans, address supply constraints, and manage potential delays in SKUs including recovery plans.
• Regularly maintain accuracy and report for operational order reports.
• Regularly monitor finished goods inventory levels, analyze variations to identify potential excess inventory and managing the end-to-end inventory process for optimizing stock levels.
• Identify improvement initiatives for order management and work towards standardizing processes across all sites. Drive continuous improvement efforts to enhance operational efficiency and effectiveness.
• Monitor own performance, prepare monthly / quarterly performance reports, share and collaborate with relevant teams to drive continuous improvement.

Qualifications

• Bachelor's Degree or higher in Supply chain management, Logistic, Business Administration or related field is required.
• More than 4 years in Demand/Supply Planning or order management or Logistics management field.
• Experience in ERP System (AX,SAP, etc.)
• Strong stakeholder management and effective communication and negotiation skills; interact effectively within the organization.
• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organizational needs.
• Demonstrate the ability to make hard decisions, making the right trade-offs.
• Is self-motivated and adaptable to change.
• Proficient in MS office: Advance Excel, PowerPoint etc. , Power BI
• Fluent in both Thai and English communications and self-confidence.

Benefits

• Foster your growth and craft opportunities through our learning and development programmes.
• At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for.
• Transportation services are also available to drop you at the closet BTS station and other community areas.

Welcome to our Crafting & Supply

The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of Order Management and report to the Senior Manager, T&O & Order Management.

Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all.

About Pandora Crafting & Supply

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.

About Pandora Group

Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,785 points of sale, including 2,788 concept stores.

Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.