AT (Advanced Therapies) Application Specialist

Your Role:

• Deliver customer application training and clinical support during system implementation, go-live, post-installation, and follow-up activities for AT products in Thailand.
• Support customers in optimizing clinical workflows, protocols, image quality, and system utilization, with focus on patient care, safety, and operational efficiency.
• Provide on-site and remote application support for interventional radiology, cardiology, and other relevant AT clinical procedures.
• Prepare and conduct customer workshops, demonstrations, webinars, and refresher training in cooperation with Sales, Service, and Business Line teams.
• Evaluate customer needs and recommend appropriate education and application support plans.
• Document training activities, customer feedback, open issues, and follow-up actions accurately and on time.
• Maintain required product and clinical qualifications and actively participate in regional knowledge exchange, coaching, and best-practice sharing within the ASEAN AT community.
• Work closely with the Thailand service organization to support high customer satisfaction and effective scheduling of application activities.
• Support local education service opportunities and contribute to sustainable service revenue growth where applicable.

Work Experience

• Bachelor’s degree or recognized professional qualification in Radiological Technology, Medical Imaging, Biomedical Engineering, Nursing, or a related healthcare discipline.
• Relevant clinical experience in angiography, interventional radiology, interventional cardiology, operating theatre, or a related AT environment.
• Experience using angiography systems and supporting clinical workflows is preferred.
• Experience in customer training, clinical education, or an Application Specialist role is an advantage.
• Understanding of image quality, radiation dose awareness, sterile clinical environments, and workflow optimization.
• Good communication skills in Thai and working proficiency in English.
• Strong customer focus with confidence working directly with physicians, radiographers, nurses, biomedical teams, and hospital management.
• Ability to explain complex clinical and technical topics in a clear and practical way.
• Self-driven, organized, and able to manage multiple customer priorities independently.
• Collaborative mindset and willingness to work closely with local and regional colleagues.
• Commitment to continuous learning, professional conduct, and delivery of high-quality customer service.
• Valid driving license and willingness to travel based on customer and business needs.

Travel Requirements:

• Frequent travel within Thailand.
• Regional ASEAN travel as required.
• Approximately 50-75% of travel depends on project and business needs.
• Ability to support customer sites during installation and go-live periods.