Team Lead, Facilities Security

About the Company

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

About the Role

Team Lead, Facilities Security is responsible for supervising the daily operations of a Security Officer team in a data centre or critical infrastructure environment, including scheduling, task assignment, timesheet management, and execution of routine and project-based security activities. It involves supporting recruitment efforts, onboarding security personnel, and ensuring effective team performance through coaching, guidance, and enforcement of security policies and procedures.

The role ensures continuous monitoring of site security, protection of assets, and prevention of unauthorized access, vandalism, or theft. It also oversees incident response, investigations, reporting, and coordination with stakeholders, as well as management of security systems such as CCTV and access control. Additional responsibilities include compliance audits, emergency response, vendor coordination, equipment management, and client interaction.

Key Responsibilities

• Supervises daily operations for a team of Security Officers; includes planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work
• Aids in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team
• Contributes and supports the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel
• Coaches and guides Security teams by modelling professional conduct and adhering to security policies and safety regulations at the assigned work sites
• Guides team members on how to fulfil the special / unique requirements for NTT GDC clients, and ensures requirements are met; includes maintaining a positive and professional demeanour, proper engagement, and establishing client relationships
• Remains alert and monitors security operations at all times during shift to ensure data centre and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft
• Manages compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel
• Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations
• Acts as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports; includes collaborating with relevant stakeholders to resolve incidents effectively
• Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.
• Reviews utilisation and maintenance of security equipment
• Prepares and reviews periodic security reports to clients and internal leadership
• Organises and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness
• Manages the procurement of essential equipment spares and office supplies for designated staff and shift; includes maintaining inventory levels and resources are readily available to support the team's effective performance and daily operations
• Recommends improvements to recordkeeping software to capture accurate security officer activities
• Ensures all Security Guards on shift meet all NTT GDC Grooming and Uniform Standards

Qualifications

• High School or GED required
• Post school qualification, or equivalent combination of work experience and occupational training / certifications
• Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP) are preferred
• CPR/First Aid Certification preferred
• Prior Law-Enforcement and/or Military Schooling, a plus
• Prior relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention

Skills

• Familiarity with security management, preferably in a data centre or critical infrastructure environment
• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures
• Recognition of leadership skills with the ability to learn to motivate and manage a team effectively
• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities
• Good communicator, with ability to interact with stakeholders at all levels
• Functional in stressful situations, remaining calm while making critical decisions
• Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software
• Familiar with occupational hazards and safety rules