Product Specialist for Skywise (Core MRO)

Mission & Responsibilities

Discovery & Exploration

• Connected with Customer Experience (CX)
• Translate MRO Pain Points: Work directly with Customer Experience (CX) teams and MRO clients (independent MROs and embedded airline MROs) to translate qualitative operational bottlenecks into clear technical product requirements.
• Feasibility & Data Lake Scoping: Assess whether customer requirements and customized maintenance workflows can be supported by the current Skywise data lake, the MRO Data Ontology framework, and platform architecture.
• Customer Demos & Workshops: Lead live, technical product demonstrations and interactive discovery workshops with MRO leadership, Fleet Reliability Managers, and Maintenance Executives to prove the value proposition of Skywise Core.
• Compliance & Governance: Ensure all proposed digital tools and data workflows adhere to strict data privacy, security standards, and aviation regulatory requirements (EASA/FAA)

Strategy & Roadmap Definition

• Integrated with Principal Product Managers & Portfolio Managers
• Prioritize MRO Features: Rank product enhancements, add-ons (e.g., Skywise Boost, Collaboration Projects), and MRO applications based on operational impact vs. data and platform readiness.
• Dataset & Ontology Strategy: Define requirements for ingesting and structuring fragmented MRO data sources (maintenance logs, work packages, task state overviews, telematics, and parts interchangeability) into the Skywise Ontology.
• Commercial Feature Packaging: Partner with Product Managers to package, bundle, and position MRO offers
• KPI Definition: Define and track North Star metrics, translating platform engagement and tool usage into tangible MRO business outcomes (e.g., reduced grounding time, improved turnaround time, optimized labor utilization).

Development & Refinement

• Connected with the Software Factory teams
• Own Epics & Dossiers: Build, refine, and own Epic Dossiers for MRO features and standard applications (e.g., Man-Hours Forecasting, Unscheduled Findings, Resource Visibility, Configuration Sharing) to clear governance process gates and guide Software Factory development.
• Domain Validation: Validate algorithm outputs, predictive models, and simulation digital twins to ensure physical consistency with real-world hangar, component, and aircraft maintenance constraints.
• Exploratory & Low-Code Environment Adoption: Leverage and configure point-and-click analytical tools (Contour, Object Explorer) and low-code/no-code application frameworks (Workshop) to design intuitive workflows tailored to aircraft engineers and maintenance planners.
• Feedback Loops & User Co-Creation: Establish closed-loop feedback processes with field users (hangar technicians, shop planners) to continuously refine platform usability and solution accuracy.

Delivery & Scaling

• Connected with the Hosting & Software Factory Teams
• Onboarding & Deployment Oversight: Support customer onboarding programs (including initial workflow/app deployments and revisits) to ensure successful application adoption and system integration.
• Interoperability & Data Export: Ensure robust integration with legacy MRO systems and external IT software via BI Connectors, Webhooks, and RESTful APIs.
• Ecosystem Collaboration Spaces: Promote and govern secure "Collaboration Projects / Spaces" to enable seamless, joint workflows between MROs and partner airlines.

External Influence & Industry Advocacy

• Connected with Marketing, Communications, and Industry Bodies
• Voice of Skywise [MRO]: Represent the Skywise Core [MRO] product line at key industry symposiums, MRO conferences, and aviation summits.
• Thought Leadership: Publish points of view, whitepapers, and technical articles demystifying data-driven maintenance, operational digital twins, and predictive MRO strategy

Secondary Responsibilities

• MRO Digital Literacy & Internal Coaching: Act as a functional coach for internal product managers and commercial teams. Lead workshops to demystify MRO platform capabilities and data ontology, enabling teams to independently identify customer expansion opportunities.
• Benchmarking & Market Intelligence: Conduct competitive scans of the MRO digital software landscape, monitoring third-party solution providers to inform "Build vs. Buy vs. Partner" decisions for the product line.
• Cross-Program Data Synergy: Identify data silos across the wider aviation ecosystem (such as linking assembly line production quality data with in-service MRO maintenance logs) to unlock compound value for customers.

Personal & Interpersonal Skills

• Multitasking & Strategic Prioritization: Ability to manage long-term strategic roadmap goals alongside immediate, technical Epic definitions for development sprints.
• Cross-Functional Glue: Exceptional collaboration skills, acting as the primary link between software engineers, data architects, UX designers, and hangar maintenance personnel.
• Pragmatic Problem Solver: Comfortable navigating complex aviation datasets, legacy MRO software structures, and regulatory constraints, turning constraints into intuitive platform solutions.
• Accountability & Ownership: End-to-end pride and accountability for product health, deployment quality, and user satisfaction.
• Global & Cultural Adaptation: Experience working seamlessly with international, cross-functional, and remote teams (e.g., Toulouse, Singapore, global customer bases).
• Strong Communicator & Influencer: Highly articulate presenter capable of engaging senior airline/MRO executives, VPs of Maintenance, IT leads, and shop-floor engineers with equal confidence.

Qualification & Professional skills

• Bachelor’s Degree (or equivalent work experience of at least 5 years) in Engineering, Aviation/Aeronautics, Computer Science, or Information Technology.
• Proven customer-facing experience (minimum 2 years) with Airlines, MROs, or OEM technical operations
• In-depth knowledge of digital maintenance operations, fleet health monitoring, reliability engineering, line/base main