Service Sales Engineer SAS (Thailand)

About the Role

As a Service Sales Engineer, your mission is to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Team Leader – Service, you will work closely with the engineering and service product teams to implement effective service sales strategies.

Responsibilities

• Drive service, spare parts, retrofit, and optimization sales with existing customers to achieve annual targets
• Identify and develop new service opportunities through regular customer visits
• Provide on‑site technical support, troubleshooting, and first‑level emergency response
• Support Team Leader with technical and cost studies for project proposals and bidding
• Collaborate closely with service operations, Application Centre, R&D, machine tool builders, and contractors
• Develop and manage service contracts, PMs, retrofits, optimization projects, and training
• Execute projects on time, within budget, and in line with quality standards
• Use CRM tools (e.g. Salesforce) to track quotes, forecast opportunities, and improve sales efficiency
• Maintain installed base data and map service potential customers
• Build strong customer relationships to ensure high satisfaction, fast response, and timely feedback
• Prepare reports, activity records, and status updates as required

Qualifications

• Strong experience in sales development and clear understanding of the sales process
• Experience in value proposition selling to customers
• Experience or understanding of customers' after sales service needs
• Experience working with both sales and service teams is a plus
• Strong negotiation, communication and interpersonal relation skills
• Self-motivated, proactive and goal-oriented with good presentation skills
• Bachelor or higher degree in Mechanical or Electrical Engineering or similar experience in mechanical or electrical installation
• Capability to work both sales & technical functions
• English and Microsoft Office is mandatory
• Willing to travel abroad and within Thailand
• Able to drive a car and possess a driving license

Benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Additional Information

• This position is located in Thailand supporting customers in all SEA customers; outside territory support may be required
• Our selection process includes interviews and, for some roles, skills assessments
• We encourage you to apply even if you don't meet every single requirement; we value diverse experiences and perspectives
• Career growth is supported through skills development, knowledge sharing, and opportunities to take ownership of work