Senior Manager, Engineering

About the Role

Imagine being part of the Digital & Technology team for the world's largest jewellery brand. If you are passionate about leading high-performing engineering teams, driving digital transformation in manufacturing, and delivering innovative technology solutions at a global scale, then you might be our next Engineering Manager, Manufacturing Technology Engineering at Pandora Crafting & Supply.

Responsibilities

• Engineering Leadership & People Management
  • Lead, coach, and develop a team of software engineers, lead engineers, QA engineers, and application support engineer.
  • Establish clear goals, performance expectations, and career development plans.
  • Foster a culture of accountability, collaboration, innovation, and continuous learning.
  • Build critical engineering capabilities in cloud, AI-assisted engineering, software development, industrial integration, and DevSecOps.
  • Drive employee engagement, succession planning, talent retention, and capability growth.
• Engineering Delivery & Execution
  • Own engineering delivery and technical execution of Manufacturing Technology initiatives.
  • Ensure delivery commitments are achieved on time, within budget, and with required quality standards.
  • Support large-scale manufacturing transformation programmes, platform upgrades, and business improvement initiatives.
  • Manage engineering capacity, sprint execution, resource allocation, and delivery risks.
  • Partner closely with Product Managers and Solution Architects to ensure successful delivery outcomes.
• Manufacturing Applications & Digital Factory Platforms
  • Lead development and support activities across Manufacturing Technology platforms, including MES/SAP DM, machine connectivity, industrial integrations, manufacturing applications, and supporting digital factory solutions.
  • Ensure solutions remain scalable, maintainable, secure, and aligned with business requirements.
  • Drive platform modernization and continuous improvement initiatives.
  • Ensure effective lifecycle management of applications and integrations.
• DevSecOps & Engineering Excellence
  • Drive adoption of modern engineering practices, including: CI/CD, Infrastructure as Code, Automated testing, DevSecOps, AI-assisted software development
  • Establish engineering standards, coding standards, reusable frameworks, and technical playbooks.
  • Continuously improve development productivity, deployment frequency, quality, and operational performance.
  • Promote engineering automation to reduce manual effort and improve service quality.
• Operational Stability & Service Reliability
  • Accountable for application availability, service performance, and operational support readiness.
  • Ensure effective incident, problem, and change management practices.
  • Lead root cause analysis and resolution of major incidents.
  • Drive proactive reduction of recurring incidents and technical debt.
  • Ensure recovery, resilience, monitoring, and support processes are regularly reviewed and tested.
• Technical Governance & Architecture Compliance
  • Ensure engineering solutions comply with:
  • Enterprise Architecture standards
  • Security requirements
  • Data governance policies
  • Integration standards
  • Software engineering standards
  • Partner with Solution Architects to review solution designs and technical implementation approaches.
  • Ensure appropriate documentation, knowledge transfer, and operational readiness are delivered.
• Cyber Security & Risk Management
  • Embed Security-by-Design practices throughout software development and operations.
  • Ensure vulnerability remediation targets are achieved.
  • Support compliance, audit, and risk mitigation activities.
  • Collaborate with Cyber Security teams to address emerging threats and security requirements.
  • Drive secure software supply chain and dependency management practices.
• Vendor & Partner Management
  • Manage engineering delivery performed by external vendors and strategic partners.
  • Ensure partner output meets Pandora's quality, security, and operational standards.
  • Review technical deliverables, solution quality, and adherence to engineering practices.
  • Establish measurable KPIs and continuous improvement expectations for partners.

Qualifications

• Bachelor’s degree or higher in Computer Science / Information Technology
• 8+ years of experience in software engineering, application development, integration engineering, or enterprise technology delivery.
• 3+ years of experience leading engineering teams, including people management, coaching, performance management, and capability development.
• Proven experience delivering and supporting enterprise-scale business applications and digital platforms.
• Experience managing engineering roadmaps, technical backlogs, and delivery execution in Agile environments.
• Experience working with both internal engineering teams and external technology partners.
• Experience operating in a global, matrix, or cross-functional organization.
• Exposure to manufacturing technology, digital manufacturing, industrial systems, or factory operations is advantageous.
• Demonstrated understanding of:
• Modern software engineering practices and SDLC.
• Cloud-native application development and cloud platforms (preferably Azure).
• APIs, system integration, event-driven architecture, and microservices.
• CI/CD pipelines, automated testing, and DevSecOps practices.
• Application monitoring, observability, reliability, and operational support models.
• Security-by-design principles and secure software development lifecycle.
• Enterprise integration patterns and data exchange frameworks.
• AI-assisted software development and developer productivity tools (e.g., GitHub Copilot, Claude, AI coding assistants).
• Experience leading engineering teams supporting global manufacturing operations.
• Experience managing mission-critical production systems with high availability requirements.

Personal Competency

• Strong people leadership with the ability to coach, develop, and retain high-performing engineering teams.
• Excellent communication,