Executive-Domestic Franchise

Overview

Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more. Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move. To provide support for the operation division to ensure the effectiveness and completeness of operations administrative tasks and provide effectiveness and efficiency of Domestic Franchise.

Main Responsibilities:

Correspondence

• Process operational memorandums.
• Record customer complaints received via phone and inform the Operations team.
• Ensure updates on Business Consultants' movements and store personnel changes.

Operations Filing

• Prepare and distribute relevant documentation to all franchise stores.
• Submit operational purchase order requisitions for GM approval.

Operations Summary Reports

• Collect and update operational results (QSCs, audits, complaints, etc.) in the report twice a month.
• Summarize Customer Satisfaction (InMoment) results monthly and share them with department heads and Business Consultants.
• Compile monthly Store Audit results and inform stores, Business Consultants, and the GM.
• Summarize the Sales Management Sheet, Budget P&L, and Incentive Reports.
• Coordinate and support the organization of meetings, team outings, and other events.
• Update store profile data from Business Consultants on a monthly basis.
• Maintain an updated record of customer addresses, including franchise owners, franchise stores, franchise managers, manager turnover, and other related records.
• Prepare and send PR notifications for new store openings or relocations to all relevant parties.

Coordination Tasks

• Arrange meeting rooms and schedule appointments for the Franchise team, franchise owners, or external stakeholders.
• Ensure the accuracy of Franchise Meeting Minutes and distribute them to all relevant parties.
• Provide support to the Franchise team by supplying necessary information.
• Perform administrative and secretarial tasks to assist the Franchise team.
• Carry out additional duties as assigned by supervisors, including support for Franchise Academy, Franchise Conferences, Manager Conferences, Quarterly Reviews, and Manager Meetings.

Qualifications

• At least Bachelor's Degree in any field.
• At least 2 years of Secretary or administrative assistant experience.
• Good in English Communication and computer literacy.